Frequently Asked Questions
Where does HENOR manufacture its furniture?
HENOR designs and manufactures its furniture in Europe, specifically in the La Rioja region. We oversee the entire process, from design to packaging, to offer functional, durable and easy-to-assemble products.
Is HENOR a manufacturer or a distributor?
HENOR is a furniture manufacturer. We design and manufacture our own products, which allows us to control the production process and maintain a direct relationship between manufacturer and customer.
What materials does HENOR use?
We work with wood from responsible sources. The specific features and materials of each piece of furniture are listed on its product page, where you can consult all the technical specifications.
Are the furniture items delivered assembled?
No. All our furniture is shipped flat-packed to make transport easier. It is designed for easy assembly, and each product includes the information needed for assembly.
Do the products include assembly instructions?
Yes. Each product includes the information needed for easy assembly.
Where can I check the measurements of each piece of furniture?
The dimensions and technical specifications of each piece of furniture are shown on the product sheet. We recommend checking them before completing your purchase to make sure the furniture fits the available space.
Can the colours and finishes differ from those shown in the photographs?
Images are for illustrative purposes and slight variations in colour tone or brightness may occur depending on each screen’s settings. The dimensions and technical specifications shown on the product sheet are the reference for the item.
Are HENOR furniture suitable for homes, offices and commercial spaces?
Yes. We design and manufacture functional furniture for homes, offices and commercial spaces, with dimensions and solutions tailored to different types of spaces.
Do you have a physical store?
No. We currently operate entirely online and deliver our furniture directly to the delivery address specified in the order.
Do you offer wholesale orders or orders for businesses?
Yes. We offer tailored quotations and special conditions for large-volume orders, companies, or professionals. Contact us so we can review your request.
Do you offer international shipping?
Yes. We ship within the European Single Market. For orders outside this area, please contact us in advance so we can assess feasibility and shipping costs.
Do you offer free delivery?
Shipping costs depend on the destination. Once you enter the delivery address, the store automatically calculates whether shipping is free or if a transport fee applies before payment.
Do you offer express or urgent delivery?
Yes. We offer an express delivery service for our products, except for customised or made-to-measure items. To request this service, please contact us before placing your order to confirm the conditions.
How long does it take for an order to arrive?
As an approximate transit time, deliveries to mainland Spain and Portugal usually take 24–48 working hours; to the Balearic Islands, 3–4 working days; to the Canary Islands, 7–9 working days; and to other European Union countries, 4–5 working days.
Do customised or made-to-measure products have the same delivery time?
No. For customised or made-to-measure products, the previously agreed manufacturing time is added to the transit time applicable to the destination.
What should I do if I need to update my details or report an issue with my order?
Contact our customer service team by phone or email. We can help you correct order details, request information or report an issue.
What should I do if I receive a defective or non-compliant product?
Please contact our Customer Service before arranging any return shipment. During the legal warranty period, if there is a manufacturing defect or lack of conformity, HENOR will cover the collection and reshipment costs.
Can I return an order?
Yes. Customers residing in the European Union may exercise their right of withdrawal within 14 calendar days of receiving the order for catalogue products. The direct return costs are borne by the buyer, except in the case of a shipping error on our part or a defective product.
Can customised or made-to-measure products be returned?
Not in case of withdrawal. Custom or made-to-measure orders are excluded from the right of withdrawal. If there is a defect or lack of conformity, please contact our Customer Service.
How can I contact customer service?
You can email us at henor@henor.es or call us on +34 941 80 39 78. Our customer service is available from Monday to Thursday from 10:00 to 13:00 and from 15:00 to 19:00, and on Fridays from 10:00 to 15:00.